Investigating mobile banking in Mali: HCI Experience of ’Man in the Street’
In Proceedings of the 17th IFIP TC.13 International Conference on Human-Computer Interaction – INTERACT 2019 . 2019. to appear.
Fatoumata Camara, Daouda Traoré, Gaëlle Calvary, Amal Kali
Abstract
Many studies investigating the use of mobile banking in developing countries focus on speci c user groups (i.e., illiterates, low- and semi-literates, the unbanked, and/or poor, rural and underserved communities). Therefore, existing literature fails to provide understandings about mobile banking use in the developing world from a general perspective. In this paper, we report on a study conducted in Mali to understand the use of a mobile banking service. In total, 77 people coming from di erent neighborhoods of Bamako and exercising a large spectrum of jobs participated in the study. The paper sheds light on the use of mobile phone and mobile banking in Mali; suggests additional features, particularly related to communication, for the mobile banking service; and discusses ndings that are of relevance for Human-Computer Interaction for Development (HCI4D) in general.