publications([{
   "lang": "en",
   "publisher": "Springer",
   "type_publi": "chapitre",
   "title": "Envisioning Advanced User Interfaces for E-Government Applications: A Case Study",
   "abstract": "The increasing use of the Web as a software platform together with the advance of\r\ntechnology has promoted Web applications as a starting point for improving the\r\ncommunication between citizens and administration. Currently, several egovernment\r\nWeb portals propose applications for accessing information regarding\r\nhealthcare, taxation, registration, housing, agriculture, education, and social\r\nservices, which otherwise may be difficult to obtain. However, the adoption of\r\nservices provided to citizens depends upon how such applications comply with the\r\nusers’ needs. Unfortunately, building an e-government web site doesn’t guarantee\r\nthat all citizens who come to use it can access its contents. These services need to be\r\naccessible to all citizens/customers equally to ensure wider reach and subsequent\r\nadoption of the e-government services. User disabilities, computer or language\r\nilliteracy (e.g., foreign language), flexibility on information access (e.g., user\r\nremotely located in rural areas, homeless, mobile users), and ensuring user privacy on sensitive data are some of the barriers that must be taken into\r\naccount when designing the User Interface (UI) of e-government applications.\r\n Although several initiatives (such as the W3C WAI) focus on how\r\nto promote usability and accessibility of content provided via e-government, many\r\ngovernments are enhancing their technology to make their services compatible with\r\nnew communication channels available through multiple devices including\r\ninteractive digital TVs (iTV), personal digital assistants (PDAs), and mobile phones.\r\nIn this chapter we focus on this latter issue, which means the development of\r\nmulti-target government services available across several platforms. Hereafter we\r\ndiscuss the major constraints underlining the importance of investment on the UI’s\r\ndesign of e-government applications. Moreover, we propose a framework for\r\nenvisioning advanced UIs where the adaptation to the user’s capabilities, and\r\navailable devices as well as physical and social environment will play a major role.",
   "year": 2011,
   "uri": "http://iihm.imag.fr/publication/CSC+11a/",
   "pages": "205-228",
   "bibtype": "inbook",
   "id": 549,
   "editor": "S. Assar, I. Boughzala,  I. Boydens",
   "authors": {
      "1": {
         "first_name": "Gaëlle",
         "last_name": "Calvary"
      },
      "2": {
         "first_name": "Audrey",
         "last_name": "Serna"
      },
      "3": {
         "first_name": "Joëlle",
         "last_name": "Coutaz"
      },
      "4": {
         "first_name": "Dominique",
         "last_name": "Scapin"
      },
      "5": {
         "first_name": "Florence",
         "last_name": "Pontico"
      },
      "6": {
         "first_name": "Marco",
         "last_name": "Winckler"
      }
   },
   "date": "2011-01-01",
   "type": "Chapitres d'ouvrages",
   "booktitle": "Practical Studies in E-Government. Best Practices from Around the World",
   "abbr": "CSC+11a"
}]);