publications([{ "lang": "en", "publisher": "Springer", "type_publi": "chapitre", "title": "Envisioning Advanced User Interfaces for E-Government Applications: A Case Study", "abstract": "The increasing use of the Web as a software platform together with the advance of\r\ntechnology has promoted Web applications as a starting point for improving the\r\ncommunication between citizens and administration. Currently, several egovernment\r\nWeb portals propose applications for accessing information regarding\r\nhealthcare, taxation, registration, housing, agriculture, education, and social\r\nservices, which otherwise may be difficult to obtain. However, the adoption of\r\nservices provided to citizens depends upon how such applications comply with the\r\nusers’ needs. Unfortunately, building an e-government web site doesn’t guarantee\r\nthat all citizens who come to use it can access its contents. These services need to be\r\naccessible to all citizens/customers equally to ensure wider reach and subsequent\r\nadoption of the e-government services. User disabilities, computer or language\r\nilliteracy (e.g., foreign language), flexibility on information access (e.g., user\r\nremotely located in rural areas, homeless, mobile users), and ensuring user privacy on sensitive data are some of the barriers that must be taken into\r\naccount when designing the User Interface (UI) of e-government applications.\r\n Although several initiatives (such as the W3C WAI) focus on how\r\nto promote usability and accessibility of content provided via e-government, many\r\ngovernments are enhancing their technology to make their services compatible with\r\nnew communication channels available through multiple devices including\r\ninteractive digital TVs (iTV), personal digital assistants (PDAs), and mobile phones.\r\nIn this chapter we focus on this latter issue, which means the development of\r\nmulti-target government services available across several platforms. Hereafter we\r\ndiscuss the major constraints underlining the importance of investment on the UI’s\r\ndesign of e-government applications. Moreover, we propose a framework for\r\nenvisioning advanced UIs where the adaptation to the user’s capabilities, and\r\navailable devices as well as physical and social environment will play a major role.", "year": 2011, "uri": "http://iihm.imag.fr/publication/CSC+11a/", "pages": "205-228", "bibtype": "inbook", "id": 549, "editor": "S. Assar, I. Boughzala, I. Boydens", "authors": { "1": { "first_name": "Gaëlle", "last_name": "Calvary" }, "2": { "first_name": "Audrey", "last_name": "Serna" }, "3": { "first_name": "Joëlle", "last_name": "Coutaz" }, "4": { "first_name": "Dominique", "last_name": "Scapin" }, "5": { "first_name": "Florence", "last_name": "Pontico" }, "6": { "first_name": "Marco", "last_name": "Winckler" } }, "date": "2011-01-01", "type": "Chapitres d'ouvrages", "booktitle": "Practical Studies in E-Government. Best Practices from Around the World", "abbr": "CSC+11a" }, { "lang": "en", "publisher": "ACM Press", "type_publi": "icolcomlec", "title": "How Assessing Plasticity Design Choices Can Improve UI Quality: A Case Study ", "bibtype": "inproceedings", "abstract": "In Human Computer Interaction, plasticity refers to the\r\ncapacity of User Interfaces (UIs) to withstand variations of\r\ncontext of use while preserving quality in use. Frequently,\r\ninsuring more or less smooth transition from one context of\r\nuse to the other (from the end-user perspective) is conducted\r\nad hoc. To support a more systematic approach for\r\ncharacterizing UI tuning in terms of quality in use along\r\ncontext of use variations, we present an exploratory study\r\nfocused deliberately on platform aspects. The design process\r\nof this particular case study is detailed and all design\r\ndecisions have been recorded in terms of their influence on\r\nUI ergonomic quality, using Ergonomic Criteria. The\r\ninteresting result is that most design choices when changing\r\nthe platform lead to the reexamination of the initial designs.\r\nOngoing work is done to support the insight that considering\r\nplasticity seems to help in explicitly broadening UI design\r\nchoices and sharpening the solution.", "authors": { "1": { "first_name": "Audrey", "last_name": "Serna" }, "2": { "first_name": "Gaëlle", "last_name": "Calvary" }, "3": { "first_name": "Dominique", "last_name": "Scapin" } }, "year": 2010, "uri": "http://iihm.imag.fr/publication/SCS10a/", "pages": "29-34", "note": "June 19-23, 2010", "id": 508, "abbr": "SCS10a", "address": "Berlin, Germany", "date": "2010-04-22", "document": "http://iihm.imag.fr/publs/2010/Serna-Calvary-Scapin-EICS2010-ACMpermission.pdf", "type": "Conférences internationales de large diffusion avec comité de lecture sur texte complet", "booktitle": "Proceeding of the second ACM SIGCHI Symposium on Engineering Interactive Computing Systems (EICS 2010)" }, { "lang": "fr", "publisher": "ACM", "type_publi": "colcomlec", "title": "Penser “Plasticité” peut améliorer la Qualité des Interfaces Homme-Machine : une étude de cas", "abstract": "En Interaction Homme-Machine, la plasticité désigne la capacité des Interfaces Homme-Machine (IHM) à s’adapter aux variations du contexte d’usage () en conservant la qua-lité attendue par l’utilisateur. La plasticité a fait l’objet de nombreuses études ; l’adaptation d’un contexte d’usage à un autre y était envisagée dans le but de satis-faire l’utilisateur final. Dans cet article, la perspective est différente : la plasticité n’est plus l’objet de l’étude mais un moyen pour le concepteur d’améliorer la qualité des IHM. L’étude de cas présentée dans cet article est la conception d’une téléprocédure citoyenne plastique. Nous relatons tous les choix de conception et étudions leur impact sur la qualité des IHM. En particulier, nous montrons que concevoir une IHM pour un petit écran permet d’améliorer la qualité d’une version grand écran conçue au préalable.", "authors": { "1": { "first_name": "Audrey", "last_name": "Serna" }, "2": { "first_name": "Gaëlle", "last_name": "Calvary" }, "3": { "first_name": "Dominique", "last_name": "Scapin" } }, "year": 2010, "uri": "http://iihm.imag.fr/publication/SCS10b/", "pages": "77-84", "bibtype": "inproceedings", "id": 511, "editor": "Calvary, G. and Wolff, M.", "address": "Biarritz, France", "date": "2010-06-04", "type": "Conférences nationales avec comité de lecture sur texte complet", "booktitle": "Actes de la conférence Ergo'IA 2010", "abbr": "SCS10b" }]);